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Utah's Hogle Zoo
Rules & Regulations
General Zoo Rules
- Utah’s Hogle Zoo is SMOKE FREE to protect the animals. Smoking of tobacco, e-cigarettes, vape pens, illegal substances, or other products that produce a vapor or smoke is strictly prohibited on zoo grounds. This includes the parking lots and zoo entrance. To smoke, guests must go out onto public sidewalks.
- Zoo visitors must have a valid admission ticket or zoo membership card with photo I.D. to be admitted.
- Zoo visitors may leave and come back on the same day, as long as they keep their entrance ticket.
- Zoo visitors must wear appropriate attire, including shoes, shirts, and pants. Water-type shoes or regular shoes must be worn in the splash pad. Bare feet are not allowed anywhere on zoo grounds. Failure to wear appropriate attire may result in being asked to leave zoo grounds.
- Children on zoo grounds are required to be supervised by an adult at all times.
- Pets and emotional support animals (ESA’s) are not allowed on zoo grounds, no exceptions. Animals should NOT be left in vehicles. All animal laws will be enforced by Salt Lake County Animal Services.
- Service dogs must be checked in at Guest Services in order to be admitted into the zoo, no exceptions. Guests with service dogs must agree to and sign the Utah’s Hogle Zoo service animal policy, and abide by all restrictions and prohibited areas. Utah’s Hogle Zoo reserves the right to alter the service dog policies, restrictions, and prohibited areas at any time for any reason. Anyone found to have violated service animal policies may be asked to leave zoo grounds immediately. For more information regarding service dogs, please see the Accessibility section of our website.
- Utah’s Hogle Zoo will not be responsible for lost, damaged, or stolen property. To report a crime, please see Guest Services first to report the incident, then call the Salt Lake City Police Department non-emergency line at (801) 779-3000. Utah’s Hogle Zoo does not permit public access to security cameras.
- Do not cross over barriers or fences. Failure to do so will result in being asked to leave the zoo grounds and possible prosecution.
- Utah’s Hogle Zoo does not allow any party to “reserve” parking spaces. All parking spaces are first come, first serve unless posted otherwise.
- Utah’s Hogle Zoo reserves the right to refuse service for any reason.
- Drone Policy: Committed to maintaining a safe and secure environment for guests, employees, volunteers, contractors, and animals in our care, Utah’s Hogle Zoo prohibits the use or operation of any drone or UAS on or above zoo premise including parking facilities. This policy applies to all persons on or off zoo grounds.
Prohibited Items
For the health and safety of the animals, the following items are not allowed on zoo grounds:
- Balloons of any kind
- Selfie sticks (hand-held extension poles for cameras and mobile devices)
- Bluetooth Speakers, or any loud music-playing device
- Segways, hoverboards, or similar motorized vehicles. Motorized wheelchairs are allowed when used for medical reasons
- Recreational devices with wheels, such as bicycles/tricycles, skateboards, scooters, “Heely”-type shoes, roller skates, roller blades, or other self-propelled type items
- Toy guns, Nerf guns, slingshots, bows and arrows, water guns, water balloons, or other similar projectile-type toys
- Glass containers
- Alcoholic beverages or any illegal substances
- Laser pointers, flashlights, or flash photography
- Gas grills, charcoal barbecues, or other cooking devices
- Whistles, air horns, or any loud noisemaking device or alarm
- Stickers or confetti
- Sports balls of any kind, yo-yo’s, throwing discs and Frisbee’s, whistles, beads and any other item deemed unsafe, harmful or disruptive to animals and guests
- ANY OTHER ITEM DEEMED UNSAFE BY UTAH’S HOGLE ZOO
Prohibited Activities
- The sale of non-zoo sponsored goods or services or the display of non-zoo sponsored goods or services for sale
- The distribution of non-zoo endorsed promotional items, merchandise, printed or recorded materials of any kind in the zoo or in the parking lot unless prior written approval is granted from the Utah’s Hogle Zoo marketing staff
- Feeding of animals inside the zoo, unless for a zoo sponsored, paid experience
- Photography, videotaping, or recording of any kind for commercial purposes
- Playing loud, non-zoo approved music via speakers, phones, broadcasts, etc. without prior written approval from Utah’s Hogle Zoo marketing staff
- Engaging in unsafe acts or any other act that may impede the safe operation of the zoo
Rights of Utah's Hogle Zoo
- We may photograph, film, videotape, record, or otherwise reproduce the image and /or voice of any person who enters the zoo and use the same for any purpose without permission or payment.
- We reserve the right to deny admission, or to require a person already admitted to leave the zoo, without refund, liability or compensation, if we consider that the circumstances so require.
- We may from time to time, without notice, liability, or compensation, change the operating hours of the zoo, train, or carousel, days of operation, close any part of the zoo temporarily, restrict the number of persons having access to the zoo, and/or suspend or cancel any show, presentation or program if we consider that the circumstances require.
- Zoo rules and regulations are subject to change without notice. If you have any questions, please visit Member & Guest Services, or call (801) 584-1700
Terms & Conditions of online purchases
The following purchase policies are designed to ensure your understanding of, and satisfaction with, the purchase process on hoglezoo.org.
By purchasing tickets, memberships, or reserving event/class admission through hoglezoo.org, you are agreeing to be bound by these policies. These purchase policies may change at any time, and such changes shall be effective upon posting. By using this site, you agree to be bound by such changes when they take place.
Purchase Policies:
Tickets, memberships, and event/class reservations purchased through hoglezoo.org are non-refundable, non-exchangeable, and non-transferable. In the case of an event cancellation, Utah’s Hogle Zoo shall use reasonable efforts to ensure you receive a prompt refund of the face value of your purchase. In the case of an event cancellation, please contact us for information regarding receiving your refund. If an event is modified, moved, or rescheduled, Utah’s Hogle Zoo reserves the right to set refund limitations. When a refund is available, it will be processed back to the original card used to purchase.
Hoglezoo.org accepts the following forms of payment: MasterCard, VISA, American Express, and Discover. Cash can only be accepted in person at Utah’s Hogle Zoo. Utah’s Hogle Zoo does not accept checks, Apple Pay, or any form of crypto currency.
Your online purchase will be followed by a confirmation via email. This confirmation email itself is not your ticket. All attached documents (print-at-home tickets) within the confirmation email serve as the purchaser’s admission tickets. Printed admission tickets may be taken straight to the entry gates for immediate entry into the zoo. Online memberships must be taken to a ticketing window and redeemed for permanent membership cards. Lost or damaged online tickets may be recovered at the Member and Guest Services office if provided with the order confirmation number from the purchaser’s confirmation email. Picture identification and / or proof of purchase may be required to pick-up tickets and/or memberships from the Member and Guest Services office.
Utah’s Hogle Zoo is open every day except Christmas Day and New Year’s Day. Utah’s Hogle Zoo reserves the right to change admission hours and/or operating days without advanced notice to the purchaser. Purchaser’s ticket is only good for the time specified on the purchaser’s “print-at-home” ticket.
Utah’s Hogle Zoo provides no “rain-checks” or refunds due to inclement weather. Utah’s Hogle Zoo is not responsible for lost, stolen, or damaged property, and accidents or injuries occurring to any person or property. The ticket holder grants Utah’s Hogle Zoo to use their photograph or likeness without further compensation. We may refuse admission or expel any person whose conduct is objectionable.
Drone Policy
Committed to maintaining a safe and secure environment for guests, employees, volunteers, contractors, and animals in our care, Utah’s Hogle Zoo prohibits the use or operation of any drone or UAS on or above zoo premise including parking facilities. This policy applies to all persons on or off zoo grounds.